Online Booking
Configure and operate public appointment booking workflows.
Summary
Online booking enables clients to discover availability and submit appointment requests.
Prerequisites
- Practice booking code configured.
- Practitioners with online booking enabled.
- Availability windows set for booking horizon.
Steps
- Share your booking code with clients.
- Validate public practice lookup and practitioner visibility.
- Confirm slot generation for next 14 days.
- Test booking submission with a sample client profile.
- Verify appointment status is created as
PENDING.
API Coverage
Public booking endpoints are documented in the API Reference.
Troubleshooting
- If clients cannot find the practice, re-check booking code mapping.
- If no slots appear, verify practitioner availability and cancellation filters.
- If booking conflicts occur, ask client to retry with a different slot.