FAQ
Quick answers to common operational and booking questions.
Summary
Use this page for high-frequency booking and operations questions that come up during daily use.
Prerequisites
- You have access to your practice workspace.
- You are already using the workflows in Online Booking and Appointments.
Steps
- Identify the issue category below.
- Follow the linked guide if you need detailed corrective steps.
Why is a slot shown but not bookable?
Another booking may have been saved first. Availability is checked against active appointment conflicts at submission time.
Can clients self-register through public APIs?
Public booking APIs support appointment requests and related booking data flow. Account registration remains a separate controlled workflow.
Why do some fields appear read-only?
Field access can depend on role permissions and practice scope.
Do public booking requests create confirmed appointments?
No. Public booking submissions create appointments with PENDING status for practitioner review.
Where is the API reference?
Use API Reference for request/response schemas and examples.
Troubleshooting
- If booking failures continue, confirm practitioner availability settings and retry with a new slot.
- If public booking submissions fail repeatedly, verify
practiceId,practitionerId, and ISO date-time formats.